For your arrival, we will be happy to welcome you in total safety and serenity.
Happy Village applies the guidelines shared by the World Health Organization and the directives issued by the Government and the Campania Region to offer its guests hygiene and control measures with the aim of creating an environment that minimizes the chances of contagion allowing you to spend a peaceful and carefree holiday.
ARRIVAL AND CHECK-IN PROCEDURE:
All customers will receive (upon booking confirmation) a link via email to check-in online. This procedure will facilitate the streamlining of the arrival procedures in the village avoiding gatherings.
Arrival in the village is allowed from 15:30 (N.B. the rooms will be available by 17:00). Subsequently: the correspondence of the reservation will be verified, the temperature of each guest is measured, an envelope with information material, keys of the accommodation, and behavioral vademecum will be delivered. Any outstanding accounts must be settled within three days of arrival in the village and in the manner indicated by the management. Incomplete check-ins will be settled the day after arrival.
Guests will then be escorted to their accommodation.
BEHAVIOR OF GUESTS IN THE VILLAGE
It is mandatory for all guests to use the masks even outdoors; it is forbidden to create gatherings. The mask can be removed when sitting at your table in the restaurant as well as on the beach under your umbrella or when swimming in the pool or the sea.
Breakfast with served buffet, lunch and dinner with table service (for main courses) are consumed in the restaurant complex called “Nave”. The stay includes dinner on the day of arrival and ends with lunch or (in case of half board) with breakfast on the day of exit. It is forbidden to approach / move tables and / or chairs; the assigned table will remain the same for the entire duration of the stay. The order in the room has been modulated to comply with the provisions in force.
The board service includes a menu of the day (appetizer, first course, second course, side dish, fruit and dessert) where zero km products will be preferred. Alternative dishes and variations, vegetarian dishes and children’s menus will be offered every day.
All the rooms will be equipped with spacers, dividers and horizontal and vertical signs, uprights with sanitizing gel.
BEACH AND LIDO / BAR:
Each guest has an umbrella and two preassigned sunbeds, sanitized at each guest change. There are no changing rooms, miniclub areas or games storage.
SHUTTLE SERVICE TO AND FROM THE BEACH:
Scheduled shuttle service to and from the beach. The seats will be delimited by a specific sign. On arrival / departure days the service is suspended.
SOLARIUM AND POOL AREA:
The solarium and the swimming pool area require sunbeds spaced at 1,5mt. Access to the tub is subject to a quota and the obligation to: caps and soapy shower. All beds will be sanitized at each guest change. In the pool, as usual, checks will be made (as per current legislation) of the water parameters and the chlorine level to ensure continuous disinfection.
ANIMATION AND MINICLUB:
Mini Club (from 3 to 11 years old) with various recreational / recreational activities.
Junior Club (from 12 to 16 years old) with various recreational / recreational activities.
Entertainment with shows at the Amphitheater and games.
(The complete program, timetables and / or access procedures will be available directly in the village.)
Sea: various boat rental (canoes, surfboards, pedal boats, lasers and / or other).
Sport: availability of 3 tennis courts, bowling green, archery, darts.
Fitness: the gym will be available with quota entrances and equipment sanitization after each use.
Excursions and boat trips: boat trips to the coast of Marina di Camerota or visit to the caves of Palinuro.
There will be a medical center in the village. Access times and methods will be visible directly in the village.
A sanitation protocol has been developed for all common areas with state-of-the-art certified machinery. Roads, play areas for children, sports, swimming pools and bars will be sanitized through the use of specialized companies. All common areas will be equipped with horizontal and vertical signs to facilitate distancing as well as dispensers for dispensing disinfectant gel and using ecological products with low impact on the environment.
A training program has been defined for all staff to apply all prevention and protection measures for their own safety and for guests’ safety. Where foreseen: plexiglass barriers will be installed, use of gloves and masks.
All rooms will be sanitized at each customer change. The guest has the right to request that the cleaning staff do not enter the room during their stay.
STARTING AND CHECK-OUT PROCEDURE
All accommodations must be vacated by and no later than 12:00 with return of the keys to the reception. The exit from the village is mandatory (for all guests) no later than 3.00 pm.
ACCEPTANCE OF THE COVID PROTECTION PROTOCOL
With their stay in the village, each guest undertakes to comply with the regulatory indications described above, for the purpose of contrasting and containing the risk of contagion from Covid-19 and accepts the processing of their personal data , including those relating to your health, which will be carried out in compliance with current legislation.
Any refusal by a guest to undergo the checks indicated in the Covid Protection Protocol at check-in and / or at any time to comply with all the procedures described therein prevents the stay of the guest in the village, without any right to reimbursement of any advances already paid and, in any case, the amount due in relation to the stay carried out up to then.
The protocol described above and its application pursue the aim of implementing the best precautions, based on the current scientific knowledge available, as indicated by the applicable legislation and industry practices, in order to contrast and contain the risk of contagion from Covid-19
Some services may not be active or undergo variations, based on what will be indicated by the Government and / or the Campania Region.
Stay still, and each guest with their own stay in the village o acknowledges and accepts, that the absolute neutralization of this risk cannot be promised or guaranteed, of which Happy Village and Martur s.r.l. they cannot in any way be held responsible for any reason.